FAQ's

When can I expect my order?

 

Due to the customization of our products they are made to order and are processed within 3-5 business days, please allow an extra 2-4 business days for personalized items. Once your order is processed allow another 3-10 days for standard shipping and 2-4 days with Priority Mail. If you need an order in a rush we suggest upgrading to priority shipping as standard shipping can take longer to arrive.  

 

Can your books be personalized?

 

Yes! The first page of our spiral baby books can be personalized to include your baby's name and our linen books part of our preserve collection can be personalized by adding your baby's initials to the cover.  This is a great way to add a personal touch to your book.

 

Can I make changes to my order?

 

Once an order has been placed it is sent for fulfillment and we cannot accommodate any changes to the order or cancellations. 

 

What kind of paper do you use?

We use premium 80# card stock which is thick enough so you don't need to worry about ink bleeding through. Our paper is acid-free archival quality paper and FSC certified.

 

What kind of pens do you recommend?

Any fine tip archival quality pen is a great option as it won't bleed or fade over time. Sakura Pigma Micron is a good option.

  

Returns/Exchanges

 

Unpersonalized items are eligible for return for store credit only. Item must be shipped within 7 days from when your order is delivered. Item must be unused and in the original condition and packaging. Once received, the item's condition will be verified and eligible refunds will be issued in the form of store credit only.

You are responsible for return shipping costs both ways. We recommend sending your item wrapped in bubblewrap and with tracking and insurance as we are not responsible for lost items in the mail.

Personalized items and sale items are final sale and cannot be returned or exchanged.